We welcome phone calls and visits from our clients. Our customer service staff will be more than happy to answer questions about the following.
- The purpose and uses of an academic credentials evaluation
- Our policies and procedures
- The application process
- Receipt of applications, payment, supporting documentation, etc
- Status of ongoing or completed cases
- Issue of additional evaluation copies
For inquiries regarding the specific content of an evaluation, FCSA requires that questions be presented in writing we suggest sending inquiries via fax or e-mail. Our evaluators will review the file, conduct further research if necessary, and respond to your questions.